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Customer Service

Call 1-877-662-4917
Monday - Friday, 8:30am - 4:30pm PST

We offer free expedited shipping on orders over $100*. Cookworks ships anywhere in Canada only.Rates include picking, packing, and delivery to your door.

Xpresspost = Friday December 19th 

An in store pick up option is also available. Select your desired store location at checkout (Howe or W. Broadway)

Free Shipping
On thousands of products

Shipping fees are determined by the merchandise total of your order

Pretax Total

Under $50
$50.01 to $99.99
Over $100 and up

Expedited Shipping

$14
$18
FREE


Shipping Surcharges

Based on their size and/or weight, certain items may incur a shipping surcharge (e.g. dinnerware/cookware sets, ...) Shipping surcharges are shown during the checkout and will be added to the total shipping cost for your order.

Dinnerware set
BC - AB
MB - ON - SK 
NL - NB - QC - NWT
NS - PEI
YT - NU 

    Surcharge fee*
    $14
    $16
    $18
    $22
    $80

Cookware sets & heavy cookware
BC - AB - MB - ON - SK - NL
NB - QC - NWT - NS - PEI
YT - NU

          Surcharge fee*
          $19.95
          $19.95
          $80.00

  *per item rate

Get it Faster!

For faster delivery of most items, you can upgrade your shipping, for an additional fee, to Expres Post or Priority.To upgrade your shipping, make your selection on the shipping pages during checkout.

Get it Faster

XPRESS & PRIORITY

XPRESS $35 surcharge (+ Expedited shipping rate**)

PRIORITY $65 surcharge (+ Expedited shipping rate**)

** Orders shipping to P.P. Boxes, NU, NT, YT and rural postal codes can be shipped only via Expedited Shipping.
* Note about Rural postal codes: The definition for 'Rural' is any postal code ending in "O".

Cookworks will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Gift Card Delivery

Cookworks gift cards are shipped free of charge within Canada via Canada Post regular mail.

International Online Orders

Unfortunately, at this time, we do not ship online orders outside Canada.

Damage Claims

Damage claims must be made within 3 days or receipt of delivery by emailing sales@cookworks.ca