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CHRISTMAS RETURN POLICY:

Christmas purchases may be returned up to January 15th 2015, with the original sales receipt or exchanged with a gift receipt. All items must be returned unused, in their original packaging and in a saleable condition. Please note, we can not accept returns or exchanges on gift cards, special orders, final sale or used items.

RETURN POLICY:

We want you to be happy with your purchase. If you should change your mind we will gladly refund or exchange the product.
Full refunds will be given within 30 days of purchase when you have the original sales receipt. Refunds will be given back on the original tender used to make the purchase.

Items can be exchanged within 30 days of purchase when you have a gift receipt and/or the original sales receipt. If you are unable to find a suitable product we will issue you an in-store credit. Store credits are not redeemable for cash.

Gift registry items can be exchanged up to 60 days after the event date or purchase date, whichever is later


We are sorry but we cannot accept returns or exchanges on gift cards, special orders, final sale items, or items which have been used and/or are missing their original packaging. Special promotion items can only be exchanged. We will not accept returns or exchanges without the original sales receipt or gift receipt, and we are unable to retrieve lost receipt information.

At any time we may assess a 25% restocking fee for items we feel have been used for photo shoots, movie sets or other commercial purposes.

GIFT WITH PURCHASE:

Any Gift with Purchase or Promotional give away that was issued with the original purchase should accompany the return. If you choose to keep the bonus gift, your account will be charged for its value.

WEB ORDER: Damaged in Shipping

It is highly recommended that you inspect the product(s) upon delivery for visible damage and/or breakage.
Damage claims must be made within 3 days of receipt of delivery by emailing sales@cookworks.ca. Goods must be returned in original packaging.

If your shipment was damaged in transit, we will gladly send you a replacement. In the event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.

If you receive damaged merchandise, please take the following action:
1. Keep all of the packaging materials, box, and damaged items. Carrier may need to inspect the package.
2. Take photos of the damaged item and any damage to the shipping box.
3. Send us an email about the damage; include description and photos of damage.
4. Please be sure to include your full name, web order number and phone number used for the purchase.
5. Be patient. We will issue a full refund or ship out a replacement item as soon as possible.


WEB ORDER: RETURNS & EXCHANGES

Items purchased online follow the same return policy as items purchased in-store. You can return / exchange item(s) purchased online by visiting one of our stores or by mailing the item(s) at your cost back to Cookworks.

All shipping costs in returning your product to Cookworks are your responsibility. If your order was shipped to you under our "free shipping" offer then our actual shipping cost will be deducted from your refund.

For questions regarding returns and exchanges, please email us at returns@cookworks.ca

Please note that shipping, delivery, and handling fees are non-refundable.

Please mail returns to:
Cookworks
377 Howe Street
Vancouver, BC V6C 3N2

Please send all returns securely wrapped, as we cannot return or exchange items that arrive damaged due to poor packaging.

PRICE ADJUSTMENTS:

Cookworks is always trying to pass on savings to our customers. If you see we have lowered the price on an item you purchased within the past 30 days, we will offer you a one-time price adjustment on your purchase, providing you acknowledge it with the original sales receipt.

PROMOTION AND COUPON USAGE GUIDELINE:

A coupon and promotional code can only be used towards non-sale items and cannot be combined with any other promotion or special. Coupons and Promotions cannot be used towards orders already placed.

To prevent abuse, we reserve the right to discontinue or modify special offers at any time without notice.


ABANDONED ITEMS:

Items that have not been picked up from our stores within 90 days of the transaction date will be considered abandoned and will be donated to charity. We will attempt to contact you a minimum of 3 times within the 90 day period before we deem an item abandoned.

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